Shipping policy

Wegowood Ltd Shipping Policy

Last Updated: 16 September 2024

Welcome to Wegowood Ltd. We aim to provide a seamless shopping experience with efficient and reliable shipping services for all our customers. This shipping policy outlines how we handle deliveries, shipping costs, and other important shipping-related information.

Shipping Locations

We are based in the United Kingdom and offer shipping to the following regions:

• United Kingdom (including England, Scotland, Wales, and Northern Ireland)

• Europe (selected countries only)

• International (limited countries; see below)

Please note that shipping availability may vary depending on product dimensions, weight, and restrictions in certain regions.

Fulfillment and Shipping Provider

All orders placed through Wegowood Ltd are fulfilled by Amazon Fulfillment Services (FBA). This ensures your products are picked, packed, and shipped by Amazon, providing fast and reliable service.

Shipping Times

We strive to process and ship your order as quickly as possible. Shipping times vary based on your location:

• UK Standard Shipping: 2-4 business days

• UK Express Shipping: 1-2 business days

• Europe Shipping: 5-7 business days

• International Shipping: 7-14 business days

Note: Shipping times are estimates and may vary due to external factors such as customs processing, holidays, or unforeseen delays.

Shipping Costs

We offer competitive shipping rates, which vary based on your location and selected shipping method. The shipping cost will be calculated at checkout.

• UK Standard Shipping: Free for orders over £50; £3.99 for orders under £50

• UK Express Shipping: £5.99 flat rate

• Europe Shipping: £8.99 flat rate

• International Shipping: £14.99 flat rate

Please note: Some remote areas may incur additional fees.

Order Tracking

Once your order is dispatched, you will receive a confirmation email containing your tracking number. You can use this number to track the status of your shipment directly through the carrier’s website.

Customs, Duties, and Taxes

For international orders, customs duties and taxes may apply based on the destination country’s regulations. Wegowood Ltd is not responsible for any additional customs or import duties once the shipment reaches your country. These charges, if applicable, are the buyer’s responsibility.

Missed Delivery or Incorrect Address

If you provide an incorrect or incomplete shipping address at checkout, we are not responsible for the delay or failure of delivery. Please double-check your shipping details before placing an order.

If a delivery is attempted and no one is available to receive the package, the carrier may leave a note or return the package to the local depot. It is your responsibility to follow up with the carrier for re-delivery or collection.

Damaged or Lost Packages

In the unlikely event that your package is damaged during transit or lost, please contact our customer support team at [support@wegowood.co.uk] within 7 days of the estimated delivery date. We will work with Amazon and the carrier to investigate and resolve the issue.

Changes to Shipping Policy

Wegowood Ltd reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

For any additional questions, feel free to contact us at support@wegowood.co.uk.